Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Introduction
At Blue Light Defenders (“Company,” “we,” “our,” or “us”), we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we offer a fair and straightforward refund and return policy.
2. Eligibility for Returns
- Products must be returned within 30 days of the delivery date.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (e.g., order confirmation or receipt) is required.
- We do not accept returns on final sale items, gift cards, or personalized products unless defective or damaged upon arrival.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] with your order number and reason for return.
- Our team will provide return authorization and instructions.
- Pack the item securely and include proof of purchase.
- Ship the product to the return address provided in the return authorization email.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure successful delivery.
- If a return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.
5. Refunds Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days and credited to the original payment method.
- Shipping fees (if applicable) are non-refundable, unless the return is due to our mistake.
6. Exchanges
- If you received a defective or damaged item, contact us within 7 days of delivery for an exchange.
- Exchanges are subject to product availability. If unavailable, a full refund will be issued.
7. Non-Returnable Items
- Final sale items
- Gift cards
- Personalized or customized products
8. Contact Information
If you have any questions regarding our Refunds and Returns Policy, please reach out to us at:
Blue Light Defenders
123 Sample Address
Email: [email protected]
By making a purchase on our Website, you acknowledge and agree to the terms of this Refunds and Returns Policy.